Sherwin-Williams Paint Store in Morton, IL Open now

Reviews about Sherwin-Williams Paint Store

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  February 20, 2019, by Emily Jacob
  I was pretty disappointed in my experience today and after being a long time customer, I probably won’t go here anymore. I went in just after opening and told the man working I needed to get some stain. I had a sample of my floor and the card with the colors for the proper wood type that I had taken home weeks earlier to pick the right stain. I was going to be staining my stairs. He told me I had to bring in a sample of the wood I was staining so he could stain it first to pick out the right one. While I realize he wanted to do this to cover himself, I cannot bring in a sample of my stairs’ wood and told him this. He was very rude and cold and told me he couldn’t help me then and that I needed to go to a big box store instead. While I understand his reasoning, in this situation, it was impractical and his attitude was unnecessary. I understand the issues with stain, but I also know how to manipulate stain to make it match. Normally I have great service and everyone is friendly, but being a regular customer, after this experience, I won’t be back. I had driven in from Tremont to go to this store, even though Pekin is closer, so I left and went to Menards, in an ice storm, and picked out a stain and it matches perfectly.