AV Performance Innovations in Morton, IL Closed now

Reviews about AV Performance Innovations

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  June 09, 2020, by Zac Smith
  First off, this review is based upon interactions online and over the phone with an employee of AV Performance Innovations. I do not touch on the attributes pertaining to installation or specific products used by AV Performance Innovations. This is a review purely based upon customer service and brand representation. Goodness me... It seems that the arrogant audio and videophile mindset has overtaken AV Performance Innovations, due to the fierce representation of "the brand image" by an employee whose name I shall not unveil. After placing an inquiry via their website, I received a phone call this afternoon from that employee, whom immediately revealed a surplus of "toot my own horn" articulation--covering up the "we only deal with folks who want to spend $10,000 and up" sales pitch. Attempting to brush his attitude aside, I explained what we were looking for in our new home. Nothing major -- just want to get our feet wet with a home theater setup before we go all-in 3-5 years from now. My elaborations touched upon the different speakers I've perused, as well as the projector that sufficed for now. To my astonishment, he not only abruptly slammed my research (and advice I received from half a dozen others on AVS Forums, WireCutter, etc.) but also randomly defaced Best Buy--touting that "AV Performance Innovations only deals in high-end equipment and clientele that can afford the best. BenQ, SVS, and blue shirts at Best Buy only deal in data processors and market waste." Wow! A strong opinion that he's entitled to (I suppose), however, if I was the owner of AV Performance Innovations, I would quickly pull him into the office and have a "come to Jesus meeting" on how to speak with potential customers and people in your community. I hate to say it, but he sounded an awful lot like our fearless Twitter "tweeting President", Donald J. Trump. Unfortunately, for him and AV Performance Innovations--by association--I will be spreading the word on the awful customer service and arrogant company attitude.